How an engagement actually runs, and what we will not commit to.
This page exists so that a prospective client can see the commercial mechanics before making contact — how work is scoped, what is promised, what is excluded, and how it ends.
Four steps from first conversation to hand-over.
- 01
Scoping conversation
A conversation about the problem as you see it, what has already been tried, and which constraints are fixed. No charge, no commitment, and we will say early if it is not work we can take.
- 02
Written proposal
Scope, deliverables, named responsibilities, assumptions and the basis of our fees, in writing. Anything we cannot commit to is listed as an exclusion rather than left unsaid.
- 03
Contracted delivery
Work proceeds against the signed contract. Changes of scope are agreed in writing before the work changes, not invoiced afterwards.
- 04
Hand-over
Documentation, decision log and open items pass to your named owner. Where we processed personal data on your behalf, it is returned or deleted on your instruction as the Article 28 agreement requires.
Six commitments that hold on every engagement.
These are process commitments — things entirely within our control. You will not find an outcome promise among them, because an outcome depends on your organisation as much as on ours.
A written scope before any invoice
Every engagement starts from a document naming the deliverables, the responsibilities on both sides, the assumptions we are working from and what is excluded. If the scope changes, it is re-agreed in writing before the work changes.
Named people, not a pool
You are told who is doing the work and who to contact. Where we bring in a subcontractor, you are told before they start, not after you notice a different name on an email.
A limit stated at the start, not at the end
If a question needs a licensed adviser — a lawyer, a tax adviser, an auditor, an accredited certification body — we say so when we see it, and it goes to them. We do not stretch our trade licence to cover work it does not cover.
Your data on your instruction
Where an engagement means we process personal data on your behalf, we act as a processor under a written Article 28 GDPR agreement, act only on your documented instructions, and return or delete the data at the end on your instruction.
Documentation you can use without us
Deliverables are written so that your own team can act on them after we leave. A dependency on us for the next step is a defect in the deliverable, not a commercial strategy.
A refusal when it is the right answer
Work outside our registered scope, outside our competence, or resting on a promise we cannot keep gets declined in the first conversation. That conversation is free, so a refusal costs you nothing but the call.
The exclusions, stated plainly.
A list of things we will not do is more useful to you than another list of things we will. Every item below has been declined at some point rather than stretched to fit.
- Guaranteed savings, revenue, growth, headcount or efficiency figures — no consultancy can honestly commit to a result that depends on your market and your staff.
- Fixed timelines promised before the scope is understood.
- Legal, tax, accounting or audit advice, and representation before any authority or court.
- Certification, accreditation, or any statement that an assessment will be passed.
- Investment advice, financial intermediation, lending or any regulated financial service.
- Work for consumers. Digital Grooove contracts with businesses and organisations only.
Digital Grooove s.r.o. holds an unregulated (free) trade licence only. It is not a law firm, tax adviser, statutory auditor, accountant, investment firm, certification body or accreditation body, and holds no authorisation from the Czech Bar Association, the Chamber of Tax Advisers, the Chamber of Auditors, the Czech National Bank or the Czech Accreditation Institute.
No price list, and no price on this website.
A day rate published without a scope tells you nothing you can act on, and a “from” figure is a number chosen to look small. Fees are quoted in the written proposal, against a scope you have already read, with the basis of calculation shown — so you can see what changes the number.
Quotations state whether they are exclusive or inclusive of Czech VAT. Digital Grooove is VAT-registered under CZ10707336; where the reverse-charge mechanism applies to a business client in another EU member state, the invoice says so.